GUEST SERVICES
Purchases & Refunds
Find my order
Complete the form below to locate your recent orders.
You can then resend your confirmation email, or request a refund
You can then resend your confirmation email, or request a refund
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Gift Card Support
Purchase a gift card
Spread the love!
Order an eGift-Card here!
Order an eGift-Card here!
Check Balance
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Account Settings
Reset Password
Forgot your password? It happens to the best of us.
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RESET PASSWORD
Manage Payment Methods
Add gift-cards to your account,
manage your saved payment methods here!
manage your saved payment methods here!
Manage your account
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FAQ's
Can I change my movie time?
At this time, we are unable to process ticket exchange requests online. To exchange a ticket, please come and visit us at the theater.
Do I have to create an account?
No, creating an account on our site is 100% optional. Although having an account offers added convenience and ease.
How do I schedule a private rental?
To inquire about private theater rentals, parties, private screenings and more, send us a message and select 'event rental' from the dropdown.
How do I cancel an order
Purchased on this site?
Refunds for tickets & concessions purchased on this website can be processed here by using the find my order feature on the Guest Services page.
Refund Policy terms and conditions will apply
Purchased through Fandango or Atom Tickets?
Tickets purchased through alternative channels need to be managed on the respective websites.
Refunds for tickets & concessions purchased on this website can be processed here by using the find my order feature on the Guest Services page.
Refund Policy terms and conditions will apply
Purchased through Fandango or Atom Tickets?
Tickets purchased through alternative channels need to be managed on the respective websites.
See all FAQs...
Policies
General Policies
Refund Policy
Privacy Policy
Accessibility Info
DMCA
Terms of Use
Contact Us
Looking for something else?
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This form is monitored Mon - Friday. Requests received on Sat. & Sun. will be responded to on our return.
Please note that this form is for non-emergency and non-urgent requests only.
This form is monitored Mon - Friday. Requests received on Sat. & Sun. will be responded to on our return.
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6312 Baum Dr
Knoxville, TN
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